Policies
Returns
We accept returns.
Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery
The following items can't be returned.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Bulk Orders/Wholesale
Discounts are available on certain products for bulk orders.
Please contact us through our Custom Order page with the product you’re considering for more information.
Payment
Items (custom or listed) cannot be shipped until payment is made in full. We do not offer lines of credit.
Quoted prices on custom orders are final unless you request changes. You don’t pay for our mistakes.
Custom orders will require a 50% non-refundable down payment on quoted price to be placed on our schedule.
We give our bids in full prices or broken down to labor and materials. We do not provide itemized estimates.
Personalizing
All personalized products and engravings must be appropriate.
Size of engravings is determined by the size of product.